We take every concern seriously. If you are unhappy with any aspect of our service, please follow the escalation steps below.
Step 1 — Contact our Grievance Officer
| Name | [[Name]] |
| [[grievance@easygain.in]] | |
| Phone | [[+91 00000 00000]] |
Please include your name, registered email/phone and a description of the issue. We will acknowledge your complaint promptly and aim to resolve it within [[X]] working days.
Step 2 — Escalate within Easy Gain
If you are not satisfied with the response, you may escalate to:
| Level | Name | Phone | |
|---|---|---|---|
| Compliance Officer | [[Name]] | [[compliance@easygain.in]] | [[+91 00000 00000]] |
| Principal Officer | [[Name]] | [[principal@easygain.in]] | [[+91 00000 00000]] |
Step 3 — SEBI SCORES
If your grievance is not resolved satisfactorily, you may lodge a complaint with SEBI through the SCORES portal at https://scores.sebi.gov.in/ or the SEBI SCORES mobile app.
Step 4 — Online Dispute Resolution (SMART ODR)
If you remain dissatisfied with the outcome after exhausting the above options, you may initiate dispute resolution through the SMART ODR portal at https://smartodr.in/login.
SEBI regional office
[[SEBI regional/local office for your jurisdiction]][[Address of the SEBI regional office for your jurisdiction — confirm on sebi.gov.in]]